Operating faults | user manual

System

Phone

Phone
Description	Causes	Solutions
The phone does not appear in the list of available phones.	The system is not communicating with the phone.	Make sure that your phone's Bluetooth® is activated. If the phone still doesn't appear, select the multimedia system from the list of devices on your phone.
The phone appears in the list of paired phones, but pairing fails.	The pairing code has not been confirmed.	Confirm the code on the multimedia system and on the phone.
No sounds or ringtone can be heard.	The mobile phone is not connected to the system. The volume is set to minimum or pause.	Ensure that the mobile phone is connected to the system. Increase the volume or deactivate pause.
Impossible to make a call.	The mobile phone is not connected to the system. The phone keypad has been locked.	Ensure that the mobile phone is connected to the system. Unlock the phone keypad.
CarPlay™ or Android Auto™ replication is not operating.	The telephone is not connected or is not compatible with the system.	Check the compatibility of the telephone with these applications. Check that the telephone is properly connected to the system.

Update

Update
Description	Causes	Solutions
Downloading the new SW (software) takes a very long time.	Poor reception of the Internet network. The download requires a minimum driving time.	Move the vehicle to an area covered by the Internet network. Carry out additional driving phases.
The update completion is never requested.	The vehicle is not secured.	Check that the vehicle is properly stopped (parking brake applied).
Screens are off, loss of sound, loss of some functions during the update.	The update is in progress.	Wait for updating to end.
The request to complete the update does not appear.	No response in the month following the beginning of the update.	The server will restart the operation later. You can manually check if the update is still available.
The update was not completed.	Updating system internal error: the other functions are not affected. Incompatibility with direct current charging (specific to electric/hybrid vehicles).	Consult an approved Dealer. Wait until the update is complete before performing a direct current charge. For more information on the warning lights, please refer to the vehicle user manual.
The update failed to complete due to an error and the warning light is displayed.	Critical error.	The vehicle must not be restarted. Call an approved Dealer. For more information on the warning lights, please refer to the vehicle user manual.
The update failed to complete due to an error and the warning light is displayed.	Error during updating (non-critical).	Contact an approved dealer to resolve the issue. For more information on the warning lights, please refer to the vehicle user manual.